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Australians return to libraries in record numbers as cost-of-living drives demand for free public services

Australians are turning to their local libraries in record numbers, as cost-of-living pressures highlight the essential role of these community hubs.

The Australian Public Libraries Statistical Report 2023–2024, released today by the National and State Libraries Australasia (NSLA) and the Australian Library and Information Association (ALIA) reveals a surge in physical visitation, borrowing, and program participation across the country’s 1,717 library service points.

Key findings show:

  • 88 million in-person visits — up almost 10% from the previous year.
  • 174 million collection uses, including 119 million physical loans and 55 million digital loans — averaging 6.5 items borrowed per person.
  • 409,000 library programs delivered nationwide, attracting more than 7 million participants, with literacy and lifelong learning sessions leading the way.
  • Digital collections now account for 28% of total holdings and 32% of all loans, reflecting changing community preferences.

“This report speaks to the value of public library services across the country, and the importance of a local library to its community” said NSLA Deputy Chair Catherine Clark. “Anyone seeking knowledge, comfort, connection or solitude, can find it – freely available – within their public library.”

ALIA President Jane Cowell emphasised the vital role libraries play in supporting Australians through changing times. “After the pandemic, we saw Australians return to their libraries in high numbers — and those numbers have only continued to grow,” she said. “With free Wi-Fi and air-conditioned spaces, people are visiting their library to study or work, participate in a range of programs and receive assistance from real people. These points of connection are needed more than ever.”

Despite the strong growth in community engagement, the report also highlights increasing funding pressures. While total expenditure rose by 6% to $1.385 billion, inflation-adjusted per capita spending has fallen by 12% over five years, and collection expenditure by 14% in real terms.

“This reduction in funding for libraries comes at a time when local governments are reporting cost-shifting from State and Federal governments to councils. Public libraries are struggling to keep up with the demand for in-person assistance from people who are navigating online government services. Programs are extremely popular, with digital literacy programs being in high demand” said Cathie Warburton, ALIA CEO.

The Australian Public Libraries Statistical Report 2023–2024 is compiled from data supplied by state and territory library authorities and is compiled and authored jointly by ALIA and NSLA. The report provides a national snapshot of library activity, reflecting both the enduring and evolving value of public libraries to Australian life.

Read the full report:  https://nla.gov.au/nla.obj-3921043747/view

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