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Visitor Experience 

The community of practice for Visitor Experience builds upon the work of the former RefTracker Project, which was charged with implementing a common set of customer enquiry statistics in NSLA libraries to allow for meaningful comparison. The Visitor Experience group will have a wider remit for discussion incorporating all aspects of client services, programs, building layout and information services.

Convenor: Heather Clark, National Library of Australia

 

Image: Libraries ACT

Group type: 
Community of Practice

Publications 

No publications available.