Visitor Experience 

The community of practice for Visitor Experience builds upon the work of the former RefTracker Project, which was charged with implementing a common set of customer enquiry statistics in NSLA libraries to allow for meaningful comparison. The Visitor Experience group will have a wider remit for discussion incorporating all aspects of client services, programs, building layout and information services.

Convenor: Heather Clark, National Library of Australia


Image: Libraries ACT

Group type: 
Community of Practice


No publications available.