The Delivery project is now closed. Project documentation is available below, under 'Publications'.

The Delivery project group was established in 2009. Its primary aim was to provide the people of Australia with seamless access to content held in their National, State and Territory libraries; choosing when, where and how to access material.


The Delivery project group's achievements included:

  • creating a memorandum of understanding between NSLA libraries to supply copies and loans to one another free of charge (with proven benefits to document delivery services)
  • drawing up a set of lending principles
  • piloting a home delivery service (SLWA)
  • considering questions around copyright and non-standard charging
  • implementing 'Model A' for delivery (allowing offsite clients to request copies directly from any NSLA library) and scoping 'Model B' (allowing clients to order digital copies from any NSLA library directly through Trove).

In 2013 the group compiled an extensive benchmarking survey report, comparing document delivery data across NSLA libraries. The report included an environmental scan and a literature review, considering the current and future status of interlibrary lending and document delivery in the context of the transition to ebooks.


Image: Delivery, Kanto Japan 1960s by Lord Enfield. Licensed under Creative Commons Attribution 2.0.

Project updates 

Ebooks and elending think tanks

5 March 2013

The first ebooks and elending Think Tank was held in Brisbane last month, following ALIA’s Online Conference.

Home delivery pilot lets West Australians Get It!

7 May 2012

The pilot of the Delivery project’s home delivery program has launched in Western Australia.