News
- Virtual Reference Update 18-12-09
- Virtual Reference Update 19-10-09
- Virtual Reference Update 13-07-09
- Virtual Reference Update 20-05-09
- Virtual Reference Update 18-03-09
- Virtual Reference Update 11-02-09
- Virtual Reference Update 14-01-09
Contacts
- Lead Agency
- State Library of Victoria
- Project Manager
- Program Manager
- Wendy Quihampton
- Sponsor
Newsletter
Virtual reference
This project will investigate and implement the next generation of virtual reference services.
It will put these services firmly onto an evolutionary path as part of our continuous improvement. We want to integrate virtual reference as a core function within our services, with a new business model and a new resourcing commitment. The first stage will define the scope of the service, develop the new business model and start this transition.
We envisage that virtual reference may be available on multiple technology platforms (such as email, instant messaging, voiceover internet telephony, mobile phones, and with direct linking from each library catalogue, web page and onsite computer) and be actively promoted and marketed.